【eBay】「Your eBay account is temporarily restricted while we verify your information」を解決!!

せどり

お久しぶりです。

3週間ほど前にeBayから「Your eBay account is temporarily restricted while we verify your information」という件名のメールが来て販売アカウントが停止されました。

無事切り抜けることができたので、一連の流れを掲載します。(既にうろ覚えなので、少し違うかもしれないです)
インターネット上にナレッジが殆どなかったので、引っかかった方は参考になるかと思います。

 

1.突然のアカウント制限

前述にもありますが、夜メールを開くと1通のメールが届いておりました。

内容は簡単に要約すると
「セキュリティチェックのため、アカウント停止してやったぜ!! 再開してほしければてめぇの情報提供しろよな??」
とのことでした。

まず、メールに記載されているURLをクリックして下記メッセージを飛ばしました。

Hello. My account has been restricted for some time. I want you to help me unlock it. Thank you.

「アカウント制限されたからロック解除してくれ」という文章のみを送信して、担当者の返信を待ちました。

 

2.eBay担当者よりメールの返信

メールをこちらから送信して10時間ほどでeBayより返信がありました。

RE: Account holds, restrictions and suspensions SR# 1-27643********

 

Hello,

Thank you for contacting eBay regarding your account “StoreName”. My name is “Name” and I’ll be glad to assist you further.

I understand that you are concerned due to the restrictions placed on your eBay account. To ensure the safety of the eBay community, we may restrict accounts until we can receive additional verification to confirm identity.

I understand that you are unaware about the reason of your account suspension. The account is currently under verification process as you’re new on the site, please understand this is normal process eBay member’s go through wherein we ask documents in order to verify the identity and information used while creating this account. Also, this will help us to protect your account from an unauthorized access.

In order for us to evaluate your request for uplift the restriction, we need your help. We will require you to provide scan copy (color) of one Proof of Identity, one Proof of Address and answers of below mentioned questions. This will help us to understand the dynamics of your business.

  1. What types of products you want to sell on eBay (write in detail what kind of products and manufacturers)?
  2. Do you have these in stock?
  3. Who is your supplier for these items?
  4. What number of products you plan to exhibit on the site?
  5. If the goods are new or secondhand?
  6. What limits is the most acceptable (and the number of products per month/ amount)
  7. How fast you will send the goods after receiving the payment?
  8. What shipping service you plan to use?
  9. You are going to use the tracking number and delivery confirmation?
  10. Do you have any other eBay accounts to make purchases or sales?

If you are registered as a company, please answer the following questions.

  1. The name of your firm?
  2. Do you have a website or physical store? Both? If you have a website, enter its URL-address.
  3. Enter your taxpayer identification number.

I would like to share that we review the account activities to make our site safe and secure market place for customers.

To uplift the restriction from your eBay account, I would recommend you to send mentioned documents and answers of the above questions to verify your details. For your ease, I have shared the list of documents below which would help us to evaluate and uplifting the restriction from your eBay account.

Proof of Identity: (Any one)

  • International Passport (First & Last page)
  • Driving License (Front & Back)

Generally, these documents have information in both languages. Also, they have a Date of expiration. This helps us in verifying the details further.

We would also require you to send us copies of utility bills that can help us verify the address you have registered on the account. You can send us pictures / copies of any documents listed below.

Proof of Address: (Any one)

  • Electricity Bill
  • Bank account statement (You can hide the account number from the statement)
  • Credit card statement (We would require only first & last 4 digits of the card)

We kindly request you attach the scan copies of the documents in the given link:
https://ocsnext.ebay.com/ocs/mudcwf?deptName=USE2M

Please note: eBay cannot accept the any link provided for verification of any documents also we are unable to access the third party image hosting sites due to security reasons.

You can also send them as an attachment from your registered email address by replying to this email. Further, you may also attach and send the images via your eBay registered email address.

Once we receive the required documents and answers; we will surely review your account and take necessary action. We look forward to receiving your documents and resolving this issue.

We appreciate your co-operation and understanding in this matter.

Kind regards,

簡単に要約をすると「アカウント制限を解除して欲しければ質問に答えて本人確認書類をよこしなさい」ということでした。

とりあえず指示に従い、質問に答えてパスポートと銀行口座の明細書(明細に住所がなかったので、発行されたときの書類も添えました)を添付しました。

Hello.

Thank you for your reply.
I have attached the following documents.
Proof of Identity: International Passport (First & Last page)
Proof of Address: Bank account statement

I have answered your question.
Please check the answer below.

>What types of products you want to sell on eBay (write in detail what kind of products and manufacturers)?
I want to sell gaming equipment (Nintendo, Sony, etc…)

>Do you have these in stock?
Yes, we have it in stock.

>Who is your supplier for these items?
The item is sourced from the manufacturer, retailer or Amazon.

>What number of products you plan to exhibit on the site?
We plan to sell 10 items until we get credit from your company.
If you receive credits, we plan to sell 50.

>If the goods are new or second hand?
We carry both new and used items.

>What limits is the most acceptable (and the number of products per month/ amount)
Currently, I can tolerate up to 10pieces/$100.
I would like to list up to 50pieces/$500 in the future.

>How fast you will send the goods after receiving the payment?
I expect to ship within 2-7 business days.

>What shipping service you plan to use?
I plan to use elogi or Japan Post.

>You are going to use the tracking number and delivery confirmation?
Yes, that’s the plan.

>Do you have any other eBay accounts to make purchases or sales?
There is none.

>If you are registered as a company, please answer the following questions.
OK.

>The name of your firm?
T**********

>Do you have a website or physical store? Both? If you have a website, enter its URL-address.
I have an Amazon website.

>Enter your taxpayer identification number.
taxpayer identification number:*******

[International_Passport-First.jpg]

[International Passport-LastPage.jpg]

[Bank_account_statement-Rakuten.png]

この返信でアカウント復活かと思っていました…

 

3.eBayは厳しい

Hello ** **,

 

Thank you for writing back to eBay regarding restriction of your eBay account. My name is ** and I will be happy to assist you for your concern.

 

First of all, I appreciate your efforts to provide documents and answers which were asked to resolve the issue.

 

We have reviewed your account and we have validated your answers and your Proof of Identity. However, we cannot validate your Proof of Address because there is no such address which we can verify with your eBay account. I request you to provide Proof of Address which has the same address which is in your eBay account.

 

Once we receive valid Proof of Address; we will surely review your account and take necessary action. We look forward to receiving your documents and resolving this issue.

 

We appreciate your co-operation and understanding in this matter.

 

Kind regards,

「住所の確認できないんだが?? 再提出よろしく」
驚愕のメールが帰ってきました。

とりあえず住所を確認できればいいだな??ということで、再度「住所の案内を追加した銀行の明細」と新規に「クレジットカードの明細書」「運転免許書」「eBayアカウントの登録住所のスクリーンショット」を添付して返信しました。

Hello.

The documents match the address set in your eBay account.
Please check again.

The image below is attached as a supplementary material just in case.
① Bank account statement With address description
② Credit card statement
③ Driving License (Front & Back)
④ Screenshot of my eBay registered address

[Bank_account_statement-Rakuten.png]

[Credit card statement.png]

[Driving_License-Front.png,Driving_License-Back.png]
省略
[eBay_ScreenShot.png]

 

4.アカウントの復活と後日談

返信して5分後、復活してやるぜという旨のメールを受信しました。

確かにアカウントは復活しましたがリスティングは削除されたまま戻らず、3回ほどサポートにメッセージを飛ばしましたが戻ってこなかったので諦めました。

1からリスト作るのめんどくさいですね…

タイトルとURLをコピーしました